Careers

Are you looking to grow your career and be part of an amazing global team that is delivering a world-class customer service in the hospitality business? Can you deal with ambiguity and keep up with the pace of a company whose cycles are measured in weeks, not years? Do you have a growth mindset and passion for growth? 

Hotaya is seeking passionate and experienced individuals for the following jobs:

 

Country Director, Ghana

Job Reference #: 1070278                                                                                    
Travel:                  0- 85%
Date Posted:        May 03, 2021                                                                                   
Role type:             Management


Responsibilities:

  • *  Primary responsibility of developing customer’s internal roadmap and business cases, becoming a trusted advisor/educator to enable customers to realize their retail media strategy, including challenging customers to think in new and creative ways that enable them to maximize value.
  • *  Identify areas of growth and align strategy to build the customer programs and scale their operations through increased investments in online presence and expansion of ad placements.

Qualifications:

  • *  5+ years  of customer service success / management in the hospitality business
  • *  Demonstrated track record of successfully managing complex customer relationships in a hospitality business.
  • *  Excellent communication skills, including with internal and external stakeholders and all levels of management.
  • *  Proven record of driving issues to resolution with great customer satisfaction.
  • *  Ability to manage multiple customer accounts, projects and deadlines simultaneously.
  • *  Strong interpersonal relationship building skills.
  • *  Excellent data analysis and critical thinking skills.High attention to detail and proven project management experience.
  • *  Masters Degree
 
 

 

Customer Service, Ghana

Job Reference #: 1070279                                                                                           
Travel:                  0-25%
Date Posted:        May 03, 2021                                                                                   
Role type:            Sales
 

Responsibilities

  • *  Meet with customers on a regular basis to proactively monitor program velocity and work towards addressing blockers.
  • *  Create and manage customer success plans that tracks program and revenue goals and execution towards those goals.
  • *  Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
  • *  Ability to problem solve
  • *  Awareness of latest trends and developments in the technology industry
  • *  Drive organic growth and expansion within assigned customer accounts.
  • *  Excellent English communication skills (written, comprehension and verbal)
  • *  Ability and willingness to communicate with others
  • *  Dedicated to problem resolution
  • *  Demonstrate a positive attitude
  • *  Be able to resolve a conflict.

Qualifications:

  • *  1+ years post university work experience or internship.
  • *  Proven record of driving issues to resolution with great customer satisfaction.
  • *  Ability to manage multiple customer accounts, projects and deadlines simultaneously.
  • *  Strong interpersonal relationship building skills.
  • *  Excellent data analysis and critical thinking skills.High attention to detail and proven project management experience.
  • *  Willing to be a hands-on contributor and a proactive team player.
  • *  Ambitious and driven, thriving in a demanding and fast-paced environment.
  • *  Ability to travel up to 30% as needed.
 

 

Customer Service, Dallas, TX, USA

Job Reference #: 1070280                                                                                           
Travel:                  0-25%
Date Posted:        May 03, 2021                                                                                   
Role type:             Sales
 

Responsibilities

  • *  Meet with customers on a regular basis to proactively monitor program velocity and work towards addressing blockers.
  • *  Create and manage customer success plans that tracks program and revenue goals and execution towards those goals.
  • *  Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
  • *  Ability to problem solve
  • *  Awareness of latest trends and developments in the technology industry
  • *  Drive organic growth and expansion within assigned customer accounts.
  • *  Excellent English communication skills (written, comprehension and verbal)
  • *  Ability and willingness to communicate with others
  • *  Dedicated to problem resolution
  • *  Demonstrate a positive attitude
  • *  Be able to resolve a conflict.

Qualifications:

  • *  1+ years post university work experience or internship.
  • *  Proven record of driving issues to resolution with great customer satisfaction.
  • *  Ability to manage multiple customer accounts, projects and deadlines simultaneously.
  • *  Strong interpersonal relationship building skills.
  • *  Excellent data analysis and critical thinking skills.High attention to detail and proven project management experience.
  • *  Willing to be a hands-on contributor and a proactive team player.
  • *  Ambitious and driven, thriving in a demanding and fast-paced environment.
  • *  Ability to travel up to 25% as needed.

Send your application package to hr@hotaya.com and quote the job refence number.


Hotaya is committed to a diverse and inclusive workplace. Hotaya is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.